About the Role
Amador Health Center is seeking a community-minded Customer Support Representative (CSR) to join our Community Care Connections (CCC) team. In this vital support role, you will assist individuals with substance use, mental health, or co-occurring conditions by providing enabling services that improve access to care, outcomes of care, and self-sufficiency & resiliency.
This position works closely with our case/care management team to help clients navigate services and resources, both in the office and in the field. Ideal candidates are bilingual, people-focused, and comfortable with both structured office tasks and meaningful community engagement.
Key Responsibilities:
- Welcome clients and assist with screening, enrollment, and program orientation.
- Respond to helpline calls, website inquiries, and walk-ins seeking support services.
- Assist clients in applying for public benefits and other community programs.
- Deliver basic home or health supplies, administer surveys or assessments, and document service encounters.
- Help maintain client records in databases and electronic health record systems.
- Contribute to the daily operations of our wellness drop-in center and support outreach, mobile and satellite services.
- Provide support to front desk operations, including telephone, registration, appointments, copying, filing, etc. as assigned.
What We’re Looking For:
Required:
- Associate’s degree in human or social services OR 2 years of recovery support or housing support experience.
- Excellent written and oral communication skills, including with low-literacy or LEP populations.
- Basic proficiency in Microsoft Office (Word, Outlook, Excel).
- Valid driver’s license, reliable transportation, and insurance (mileage reimbursed).
- Commitment to confidentiality and ethical standards under HIPAA and 42 CFR Part 2.
- Promotion of Amador’s mission, vision, and values and CCC’s principles, priorities, and programming
Preferred:
- Bilingual (English/Spanish).
- Familiarity with harm reduction, Housing First, or Treat First approaches.
- Experience using EHR or client management systems.
Why Amador Health Center
Amador Health Center is a mission-driven, integrated health organization serving southern New Mexico. We value collaboration, staff judgment, and sustainable systems of care. Our approach centers dignity, access, and practical solutions that support both clients and the professionals who serve them.
Ready to Apply?
If you are already doing this work—or want to grow deeper into community-based behavioral health—we invite you to apply.
Employment with Amador Health Center is contingent upon successful completion of pre-employment background screening and drug testing, in accordance with applicable law.
Amador Health Center is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other status protected by law.
Amador Health Center is a National Health Service Corps site, and employment may be eligible for loan repayment.
Please Note:
We are only accepting applications directly from individual candidates. Submissions from recruiting agencies or third parties will not be considered. Amador Health Center does not pay placement or referral fees for unsolicited resumes.